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Instant Messaging (IM) in Office 365 Outlook Web App

Instant Messaging is a different way of communicating that has different benefits not gained by email and telephone:

o Instant free and fast one to one communication with fellow colleagues in a private window
o Fast messaging for natural flowing conversation, useful if you want to ask a quick question.
o No cost of a phone call
o Reduces the email in your inbox
o Presence indicator makes it easy to see who is available
o Discrete way of communicating when in meetings.

To use instant messaging in Office 365 you will first need to make sure you have signed in.

Sign in to IM
1. Sign in to your Office 365 email
2. In the upper right hand corner of the screen, click on your profile name or picture and select “Sign in to IM”.
3. Please note that you can click on your profile name again to choose or quickly change the status of your availability – available, busy, do not disturb, be right back, appear away.

Sign out to IM

1. Sign in to your Office 365 email.
2. In the upper right hand corner of the screen, click on your profile name and select “Sign out of IM”.

To start an IM session

1. Sign in to your Office 365 email.
2. Find the person you want to send an instant message to. You can look them up in your People list, or find a message from them and select their name to see their contact card. Click on the IM speech bubble to open an IM session with that person. (See image below)

Demo User - NN