leadforensics

50 Years Experience Supporting Business IT

IT Support in the Midlands

Delivering a highly personalised, user-centric approach from first to third line Remote Helpdesk IT Support – swiftly resolving issues, whilst also providing education and advice on technology best practices.

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SystemCare Support Plans

Our SystemCare Support plans provide flexible IT Support packages tailored to your needs

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Co-Managed IT Support

Providing additional skills and support for IT Managers & Departments

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How to Contact Us

We like to talk, please call us on 01827 219540 or book a teams meeting, or visit our Contact Us page

Our SystemCare Support Plans Include:

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IT Support Midlands

  • Fast and friendly remote support with dedicated support team
  • Onsite support by experienced engineers
  • Remote worker support
  • New / Leaver user management
  • Fast & monitored response times
  • Comprehensive ticket management including client updates
  • Critical system issue escalation

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Proactive Monitoring

  • Server & Workstation Monitoring
  • Automated proactive system maintenance
  • Proactive patching of systems ensuring vulnerabilities are fixed
  • Scheduled out of hours device restarts to reduced user downtime
  • Ransomware detection and device isolation
  • Backup success monitoring to confirm your data is secure

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Managed Services

  • Microsoft 365 productivity suite provisioning and management
  • Microsoft Teams Phone unified communication solutions
  • Email Archiving, Advance threat protection, phishing & Impersonation protection
  • Advanced endpoint protection
  • User security awareness training
  • Business continuity & disaster recovery and cloud SaaS protection

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Microsoft Teams Phone

A flexible, cloud based calling platform that lets you stay in touch and get more done anywhere.

Why choose our IT Support

We have built a strong reputation and forged lasting business relationships on the principles of straightforward advice, trust and ethical business practice. Communicating the often complex nature of IT personably and in plain English ensures our customers receive the friendly, quality service that they have come to expect from us.

We do not use automated systems, you’ll always talk to our IT experienced specialists provide professional support in a language you can understand.

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Remote Support

Our dedicated remote support team will fix issues with minimal disruption for your users

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User Administration

We provide a comprehensive user account administration service ensuring compliance

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Remote Connectivity

Ensure your remote workers have reliable and secure connection to you business systems

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Account Management

Our Account Managers work closely the support team ensuring you get the service you expect

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24/7 Monitoring

We monitor your systems 24×7 often fixing issues in the background without any user impact

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IT Services

Develop your IT with our wide range of services and experience to meet your business goals

FAQs

What are the benefits of using Microsoft 365 Business Premium?

Microsoft 365 Business Premium combines productivity tools with built-in security and device management. It gives businesses access to familiar applications like Outlook, Teams, and Word, while also adding advanced features such as device control, data protection, and secure access across all users and devices. This helps businesses work efficiently while keeping data protected.

Managed IT support covers day-to-day technical assistance, proactive system monitoring, maintenance, and issue resolution. It ensures IT problems are dealt with quickly while reducing the risk of disruption through ongoing oversight and preventative care.

IT support is proactive as well as reactive. Systems are monitored continuously to identify and resolve potential issues before they impact users, helping to minimise downtime and maintain productivity.

Yes. IT support ensures users can securely access systems from any location, supporting remote and hybrid teams with secure devices, cloud access, collaboration tools, and ongoing technical assistance.

Through proactive monitoring, regular maintenance, and fast response times, IT support helps identify issues early and resolve them quickly, reducing the likelihood of system outages or prolonged disruption.

Expert local IT support
by people who care.

We’re here to help